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Frequently Asked Questions

  • Can I ask for a commercial proposal directly on site of a product that I see?

    Yes. In the Dimensions Table of the products/range that you want, where all models of the product are described:

    1- Check the "Ask for Info" box of the desired Products / Models.
    2- At the end of each product table click on "Ask for Information". All marked products will be added to the "Info Request Basket". At any time, you can access the Info Request Basket in the upper right corner of the screen to validate / change or cancel the list of requests already made.
    3- Within the "Information Request Basket" you can enter (whenever available) a different settings for each Products / Models you have selected, . Ex: If you want a different configuration than the displayed and selected configuration, choose the available options (Options: Front, Side, Rear, etc.)
    4- Enter the desired quantity for each Products / Models in the list.
    5- Enter the requested data for contact (Company Name, Contact Name, Email, Telephone and NIF)
    6- Click Submit. Your proposal request will be sent and confirmed by email. You will be contacted immediately through the contacts provided.
    7- If you want to save the contact data entered for future information requests, click on the respective box. The saved data will only be used for the purpose of future requests for information and will not be provided to third parties or used for other purposes such as webmails etc.

    Alternatively you can contact us via phone or email.

    Please, see the tutorial video


  • Can I ask other measures and / or settings beyond those shown?

    Yes you can. At the end of the Dimensions Table of the product you want, where all the models of this product are described:

    1- Check the "For different sizes and configurations please, contact us" box. The request will be added to the "Info Request Basket"
    2- Within the "Info Request Basket" that can be accessed in the upper right corner of the screen, enter a free text in the "Other Dimensions-Remarks" box, describing the quantities, the desired dimensions (Height, Width, Depth) and configuration (Doors Type, Rear and Side Components).
    3- Enter the requested data for contact (Company Name, Contact Name, Email, Telephone and NIF)
    6- Click Submit. Your request will be sent and confirmed by email. You will be contacted immediately via the contacts provided.
    7- If you want to save the contact data entered for future requests for information, click on the respective box. The saved data will only be used for the purpose of future requests for information and will not be provided to third parties or used for other purposes such as webmails etc.

    Alternatively you can contact us by phone or email.
  • Does OLIVETEL really make 19” racks?

    Since 1993 OLIVETEL has been making racks for computers, telecommunications and professional audio and video. Its factory is now on the outskirts of Lisbon.
  • Does OLIVETEL sell its products directly to the final customer or does it use a distribution channel?

    OLIVETEL’s defined commercial strategy is working with Warehousing and Distributors, Integrators and Installers.
  • Where they are manufactured the OLIVETEL SA products?

    All products are manufactured in its own factory in Portugal.
  • Where can I see your price lists?

    The final customer can access the prices of material made by OLIVETEL directly with the installers, where they can also find out about installation costs. Distributors of material made by OLIVETEL are qualified to provide all types of information on prices, technical specifications and delivery times. If you don’t know our distributors, you can contact OLIVETEL directly so that we can tell you who your nearest distributor is.
  • Do you install the racks?

    OLIVETEL, as a national manufacturer, is not structured to carry out services outside its premises but it can always advise an installer near you. 
  • Does OLIVETEL make outdoor cabinets? What is IP55?

    OLIVETEL closely follows market evolution and, over the years, has been developing outdoor storage unit solutions in the most varied of area. IP55 is the international standard that defines the index protection required for a certain product against outside factors coming from any direction and protection against direct contact. The IP is the index protection: the first 5 corresponds to protection against dust penetration (it does not prevent dust from entering the storage unit but the quantity entering must not harm the correct functioning of the active equipment) and the second 5 is in relation to protection against water spillage (water projected by a nozzle against the enclosure must not have harmful effects on the active equipment).
  • Does OLIVETEL make industrial storage units? What is IP54?

    OLIVETEL makes storage unit technical solutions guaranteeing the correct functioning of active equipment in industrial areas. The IP is the index protection: the first 5 corresponds to protection against dust penetration (it does not prevent dust from entering the storage unit but the quantity entering must not harm the correct functioning of the active equipment) and the number 4 refers to protection against water spillage (water projected in all directions against the enclosure must not have harmful effects on the active equipment).
  • Does OLIVETEL make special solutions such as cases, multimedia kiosks, ticket dispensers? What material does it work with?

    Provided the quantities so justify, OLIVETEL produces made-to-measure solutions, on order and exclusively, in partnership, with its own project or a proprietary project for the companies so requesting. OLIVETEL works with stainless steel plate ST12, stainless steel and aluminium, of varying thicknesses. 
  • What is 1U? What is 19”? What is 21”? What are ETSI racks?

    The 1U measurement is an international standard corresponding to a useful height of 44.45mm. 19” is an international standard (an American standard which became the most used measurement internationally) corresponding to the distance between rack profiles, in multiples of 44.45mm. 21” is the same as 19” with the difference that the distance between rack profiles is 21 inches. ETSI standard is the European standard which did not really take hold but which some manufacturers still use – the distance between rack profiles is 21” but in multiples of 25mm. 
  • Where can I find technical information on your OLIRACK accessories?

    You will find on our site all the universal accessories OLIRACK organized by groups in this link: Universal Accessories.
    If you want to consult the accessories by product range and type you can access this link: Accessories by Product Range
    If you do not find the accessory you want, please contact us directly.
  • What colours are used by Olivetel? Can other colours be used?

    OLIVETEL uses RAL7035 (light grey) as the standard colour for the OLIRACK range. It also uses Anthracite Grey (dark grey), in which case the entire project is lacquered at the same time. OLIVETEL uses anthracite grey as standard for the ECORACK range. It can manufacture this range in other colours provided the quantities so justify.
  • Does it deliver directly to the final customer?

    Provided this has been previously agreed with the customer, OLIVETEL can deliver directly or agree with a transporter working with us for final delivery to the customer. 
  • OLIVETEL is a certified company?

    Yes, OLIVETEL SA has been certified since 2002 with ISO9001 / 2008 certification. In addition to ISO certification, we hold the status of SME Leader and are members of the SME Innovation Network of Cotec.
  • How does OLIVETEL's product guarantee system work?

    Olivetel products has the guarantee provided by law. In case of the guarantee being activated, it is carried out by substitution of the nonconforming components or products. These components or products for replacement are physically replaced by the direct customer of OLIVETEL, that is, installer or service integrator,
Can not find answers to your questions? Contact us!